"Starting a new business is never easy, starting one without the CFO I left behind in the corporate world seemed impossible. That is, until I started using IMS for my merchant services. What should have taken weeks to set up took days, questions that I expected would require hours on the phone to fix, took minutes. After a business lifetime of relying on someone else to do the work, I'm now doing it all myself comprehensively and efficiently. The bottom line thanks you already."

Eric R. Cohen, Everything but Winemaker
Waugh Cellars
www.waughcellars.com

"It was hard to leave my old merchant service company because I was in a comfort zone that I did not want to leave. I realized that I was being gouged by high fees so I finally decided to make the change. I cannot believe how easy IMS made it for me and how much money I am saving each month in monthly fees. I would recommend IMS to anyone. Thank you again IMS!"

David S. Frey D.D.S. Inc

"I am a small business, needed a merchant account, and didn't have a lot of time to understand how to apply and set up my account. I called IMS and was set up the same day with very competitive rates. A knowledgeable representative helped me set up my terminal the next day and I have been processing successfully ever since. Thanks IMS!"

Jeff Lowy
Lowy Law Firm

"I am an Internet merchant and I looked at a variety of processors before I decided to work with you. Your application process took minutes and your service seamlessly and easily integrated with my website. Wow! I thought something would take weeks to get started took a day. Thanks!"

Brad Sobel
WholesaleDirect.com

"Your QuickBooks integration has saved me time and improved my accuracy. With your service, I only have to go into my software, process the transaction, and I am done. No double data entry. All numbers are accurate. Processing transactions takes about half the time it used to. Thanks!"

Laurie Feldman
YPO Organization

"I had the pleasure of working with Kim Newland at your customer help center. It was such a welcomed feeling to work with an individual that understood the importance of my problem, and followed through until the problem was solved! As a small business owner, I know the difficulties in finding committed individuals with hard work ethics! Kim is truly an asset to your organization."

Suzi Nation
Nation Consulting

"What a great relief to have two wonderful persons who really care enough about their customer's difficulties and went the extra mile to see that my issue was attended to. Your patience and understanding of my situation clearly demonstrates your excellent level of customer experience."

A. Chew
Budding Artistes

"Your customer service representative went above and beyond the call of duty to help me with my accounts. I usually don't send compliments that often but I feel that she deserves to be complimented on a job well done."

Peter Pappas, Customer Service Manager
Prplastic

"I would like to congratulate QuickBooks Merchants Services and Innovative Merchant Solutions, an Intuit Company, for the fine assistance I received via telephone and internet earlier today.

I had a software problem, and your staff technical advisor, Kim Newland, was extraordinary in her persistence, patience and courtesy. It is by far the best customer service that I have ever received. My account is now activated, and I, as a small business owner, have avoided investing limited resources in the dark abyss of technical problems.

You have all earned my respect, and more importantly, my loyalty as a customer.

Congratulations on your customer service."